Everything you need to know about AlloyGator
Frequently asked questions
Answers to the most common questions about our products, fitting, warranty, returns and much more. Can't find what you're looking for? Our customer service team is available on 09 75 81 07 33 or by email.
FAQ
Protecting your alloy wheels
Three main types of solution exist: protection rings fitted between the tyre and the rim edge, which absorb impacts instead of the alloy; adhesive strips and rim tapes, discreet but prone to peeling and only protecting the surface; and ceramic or wrap treatments, which guard against dirt and micro-scratches but not kerb strikes. Only a rigid ring can absorb a real impact.
Damage almost always occurs when parking: approach kerbs head-on rather than at a shallow angle, leave a wheel's width of clearance, and be wary of angled bays where blind spots are common. Washing matters too: acidic cleaners attack the lacquer on alloy wheels. A physical protector remains the only real answer to an accidental kerb strike.
The comparison comes down to repair costs: refurbishing a scratched alloy wheel costs between €80 and €150 per wheel at a body shop, and a diamond-cut wheel often needs to be replaced entirely. A set of protectors covers all four wheels for the price of a single repair, and can be transferred to your next vehicle. It's a genuine investment if you drive in the city or park on the street.
Two different parts share this name in everyday language. A hubcap is a plastic cover fitted over a steel wheel to smarten its appearance. A protection ring or profile, on the other hand, is fitted to the edge of an alloy wheel solely to protect it against impacts — leaving the wheel itself fully visible.
This is a tyre whose sidewall features a raised rubber rib that protrudes slightly beyond the rim edge, often indicated by the markings FP, RFP or MFS on the sidewall. It cushions light scuffs, but the rib is low-profile and compresses under impact — it is no substitute for a fitted protector against a real kerb strike.
Expect to pay a few euros for an adhesive rim tape, and between €100 and €150 for a set of rigid rings covering all four wheels. Fitting by an approved fitter is charged separately, at around €99 for a complete vehicle. See the shop and approved fitters.
Product & fitting
Made from super-strong nylon that is both flexible and robust, designed to absorb kerb impacts. The 360° locking system uses patented technology.
The colour runs throughout the entire material, so there is no risk of chipping or flaking after an impact. For maintenance, regular cleaning with a car shampoo or a general-purpose cleaner is all that is needed (avoid harsh acids and thick waxes).
Self-installation is possible using a rubber mallet and a jack, or through a certified approved fitter. Check the fitment gauge included in the box. Full guide: /instructions-de-montage. Fitting by a 5★ approved fitter extends the warranty to 2 years.
Raise the vehicle, deflate the tyre, remove the plastic joining clip, lift the profile at the joint, strike firmly with a mallet at the hole side, open the joint, then remove the profile using a tyre lever or flat-head screwdriver.
Yes, place any offcuts in the appropriate recycling bin.
Compatibility & tyres
Yes. Fitting on run-flat tyres requires more force: we recommend using a qualified approved fitter.
AlloyGators do not need to be removed for a tyre change: their design acts as an extension of the rim. If the fitter removes them, they can be refitted without significant damage once any adhesive residue has been cleaned off.
Yes, and the protection is even greater. Please note: these wheels have a lacquered finish, and any existing damage may accelerate deterioration through moisture retention. Installation causes no damage and significantly reduces the risk of kerbing, scratches and scuffs.
AlloyGator is recommended for vehicles up to 2,500 kg laden weight (including passengers and luggage). Beyond this, the pressure exerted on the wheel may cause the protector to migrate: AlloyGator advises against use in such cases and accepts no liability. This recommendation is intentionally more conservative than the TÜV approval (which covers up to 3.5 t), to ensure the product performs reliably in real-world conditions.
No, if correctly fitted. Check the tyre pressure one hour after fitting and regularly as indicated in your vehicle's handbook.
AlloyGator fits alloy wheels from 12 to 24 inches. Help identifying your size: /quelle-est-ma-taille-de-jante.
Warranty
1 year on all products and accessories. Covers labour and new parts in the event of a manufacturing defect or normal use. Fitted by a 5★ approved fitter = 2 years. Details: /garantie.
Misuse, incorrect fitting, major impact damage, hazardous liquids, extreme temperatures, natural disasters and vandalism.
Yes, we are TÜV and MIRA certified. Details at /tests-et-qualite.
Delivery
Free next-day delivery via Chronopost or DPD depending on your region. Orders placed before 2 pm Monday to Thursday are delivered the next working day. Orders placed before 2 pm on Friday are delivered on Monday.
You will receive an email with your tracking information. If standard delivery takes more than 3 days, please contact us using the contact form.
Possible before dispatch. After dispatch, please contact the carrier with your parcel number.
Yes, we have many international distributors. If your country has a designated distributor, you will be redirected to them. Otherwise, orders are shipped directly from France.
The carrier will attempt delivery twice. If unsuccessful, a delivery notice will be left and the parcel will be held at a nearby collection point.
Returns & refunds
14 days from receipt to return your order for a full refund (excluding original delivery costs); return postage is at your expense. If you selected Delivery Insurance (8 €) at checkout, you move to 30 days and we send you a prepaid return label (free returns). Beyond that, returns are still accepted up to 60 days on a commercial basis (40% deduction). The product must be in its original, unused packaging. Details: /politique-de-retour.
An optional add-on available at checkout: it extends your return period to 30 days (instead of 14), includes a prepaid return label (no upfront cost to you), priority handling of a damaged parcel, and priority dispatch. It can be deselected. It does not cover products that have been used, assembled, or damaged after receipt.
A damaged parcel or missing item must be reported upon receipt: raise written reservations on the delivery note, then open a ticket with photos within 3 days. Without a reservation on the delivery note or after this period, the damage cannot be covered. Create a ticket.
The refund will appear on your statement within 14 days of the goods being received at the warehouse. After this period, please open a ticket with proof of postage.
Payment & promotions
Credit/debit card (Visa, Mastercard, CB) via Revolut, Revolut Pay, bank transfer via Revolut (Pay by Bank), and PayPal. Instalment payments up to 10× by card via Lenbox (subject to eligibility). No cash on delivery: payment in advance is required.
We run campaigns throughout the year. Follow our social media channels to stay up to date. Enter your code at the checkout step.
Considered on a case-by-case basis. Contact us via the contact form with your club details.
Every customer receives an invoice by email after purchase (typically at the point of dispatch). Request a duplicate by opening a ticket.
Technical & website
1. Clear your cookies (Tools/History). 2. Restart your browser. 3. If the problem persists, contact customer services with screenshots, error messages, and your browser/device details.
Click "Lost your password" on the login page and enter your email address. A reset link will be sent to you.
Your account is free and stores useful information (order history, fitting instructions, warranties). To close it, open a ticket with your email address and billing address. Confirmation will be sent once processed.
Got another question?
Our customer service team is available by chat, email, or phone — Monday to Friday.
